Your home, our care

Perhaps you manage the demands of maintaining your home quite well and need some help with gardening, cleaning, laundry, shopping, cooking, or installing equipment to make it easier and safer for you to get around your home.

Or maybe you aren’t coping as well as you’d like to and would like us to arrange a higher level of support including assistance with showering, dressing, eating, medication management or even helping get you to your appointments.

With teams based on the Mid-North Coast and New England, we give you the freedom to call the shots as we develop your unique care plan and as your needs change, your care levels will change with them.

The Australian Governments Home Care packages program is designed to help you live independently at home for as long as you can. The steps to obtaining a Home Care package can be complicated but please remember that the staff at Bundaleer are only too happy to assist you with this.  Call us anytime in Wauchope on (02) 6586 9490 and Tamworth on (02) 6761 3600 and let us know how we can help.

Home Care Packages

The Australian Government’s Home Care packages program has been designed to help you live independently in the comfort of your own home for as long as possible.

There are four levels of Home Care packages. An ACAT Assessor will work with you to find out if a Home Care package is the right service for you. ACAT stands for Aged Care Assessment Team.

The four package levels are structured as follows:

• Level 1 supports people with BASIC CARE NEEDS
• Level 2 supports people with LOW-LEVEL CARE NEEDS
• Level 3 supports people with INTERMEDIATE CARE NEEDS
• Level 4 supports people with HIGH LEVEL CARE NEEDS

Each level of Home Care package is offered a different subsidy amount by the Federal Government, which is paid to the approved Home Care provider that you have selected.

Fee-For-Service

Some providers, including Bundaleer, also offer Home Care solutions to people who don’t hold a Government subsidised Home Care package, but still require a degree of help to live independently in their own home.

The “Fee-For-Service” Home Care program is just simply making your individual set of needs in the most efficient and effective way and only paying for the services you require.

Eligibility

The Australian Government’s Home Care packages program has been designed to help you live independently in the comfort of your own home for as long as possible. To be eligible for a Home Care package you must first be assessed by a professional ACAT assessor to find out if a Home Care package is the right service for you.

Find out if you are eligible for a Home Care package here. 

What types of fees are there?

There are three types of fees that you can expect to pay.

1. A basic daily fee  - which you may be asked to contribute to.
2. An income-tested care fee – which is a required payment.
3. Bundaleer Care Services fees and charges - charges for the services we provide. 

What is the basic daily fee?

The maximum basic daily fee is 17.5 percent of the single person rate of the basic Age Pension. This rate increases on March 20 and September 20 each year in line with changes to the Age Pension. This applies to each person receiving a Home Care package, even if you are part of a couple.

What is an income-tested care fee?

The Australian Government subsides a range of Aged Care in Australia. If your personal circumstances allow, it is expected that you will contribute to the cost of your care. Fees are set by the Commonwealth Department of Social Services following a financial assessment on each resident by Centrelink or the Department of Veterans Affairs.

Any fees and eligibility for subsidies will be discussed and agreed upon with your service provider before you receive the relevant services.

What are Bundaleer's Home Care fees and charges?

Bundaleer publishes fees and charges for Home Care on the My Aged Care website. Download our Home Care Menu here Bundaleer Home Care Services - Fee Schedule 2023.pdf

Calculating your fees

My Aged Care can give you more information about Home Care fees, as well as an estimate of your likely fees. Call the My Aged Care contact centre direct on 1800 200 422 or go to the My Aged Care website.

Fee-For-Service

Some providers, including Bundaleer, also offer Home Care solutions to people who don’t hold a Government-subsidised Home Care package but still require a degree of help to live independently in their own home.

The “Fee-For-Service” Home Care program, that’s where we listen to your specific needs and help create a customised and tailored plan to fulfill your requirements. 

Facts about ACAT Assessments

Because the Australian Government subsidises a large range of Aged Care in Australia, before you can move into any subsidised Aged Care Facility or receive any Home Care you will need to have a comprehensive assessment to determine the level of care you need.

This comprehensive assessment is undertaken by an Aged Care Assessment Team (ACAT) and is usually referred to as an ACAT Assessment.

9 facts you should know about ACAT Assessments (download pdf)

Resources

Fee Schedule

• Bundaleer Home Care Services - Fee Schedule 2023.pdf

Links to fee schedules

• Veterans Home Care Fee Schedule (DVA website)
•  DVA Community Nursing Fee Schedule (Dept Health website)
• NDIS Pricing Arrangements and Price Limits (NDIS website)
• In-Home Care Fee Estimator (My Aged Care website)
• My Aged Care website

Links - standards and consumer rights

• NDIS Quality and safeguards Commission – NDIS Practice Standards and/or consumer rights
• NDIS – NDIS Practice Standards (easy English or other languages) and/or consumer rights
• NDIS Practice Standards and Consumer Rights in your language
• Council for Intellectual Disability (CID) – Resources on the standards AND/OR consumer rights

Frequently asked questions 

We understand that you may have many questions about the available options.

We’re here to help and would be happy to talk to you about all the options and what needs to happen next.