We can help you
remain safe, mobile,
independent & active
in your family home.

ASK US HOW >>

We can help you take
care of your gardening,
cleaning, laundry,
shopping & cooking?

CALL US TODAY >>

Don’t have a
Government issued
In-Home Care package?
We will still help you.

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Do you need help
with showering,
dressing, eating or
medication management?

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Have you applied for
an ACAT Assessment
on the My Aged Care
website?

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Getting older doesn’t mean you have to stop making your own choices about the way you live your life. If living in your family home is important to you, we will work with you to make that happen.

Your home, our care

Perhaps you manage the demands of maintaining your home quite well and just need a bit of help with gardening, cleaning, laundry, shopping, cooking or installing equipment to make it easier and safer for you to get around your home.

Or maybe you aren’t coping as well as you’d like to and would like us to arrange a higher level of support including assistance with showering, dressing, eating, medication management or even helping get you to your appointments.

Either way we give YOU the freedom to call the shots as we develop your unique care plan and as your needs change, your care levels will change with them.

In-Home Care

The Australian Governments In-Home Care packages program is designed to help you live independently at home for as long as you can. The steps to obtaining an In-Home Care package can be difficult but please remember that the staff at Bundaleer are only too happy to assist you with this. Feel free to call us anytime on (02) 6585 2811 and let us know how we can help.

  1. Register for an ACAT Assessment
    When you decide that you really do need some support to continue living safely in the comfort of your own home, the first thing you need to do is have an ACAT Assessment which you can organise at the My Aged Care website or via phone on 1800 200 422.

    Once you are assessed as eligible for an In-Home Care package you will receive a letter of approval from My Aged Care that sets out the level of In-Home Care package you are approved to receive. You will also be placed in a national priority queue for In-Home Care packages and you will be contacted when a suitable package becomes available for you.
  2. Research In-Home Care providers
    At Bundaleer we have staff that can assist you through this process regardless of whether you choose our services or not.

    While you are waiting for a package to be assigned to you, you should start to research approved In-Home Care providers like Bundaleer to find out:

    • what services they offer
    • what the fees are
    • the availability of services
    • what you are entitled to
    • any additional services they can offer you

  3. Be assigned an In-Home Care Package
    When an In-Home Care package becomes available, you will get a letter from My Aged Care to let you know you have been assigned a package. The letter will set out the level of In-Home Care package that has been assigned to you and include a unique referral code that you will need to give to your chosen provider.
  4. Choose an In-Home Care provider
    Once you have chosen an In-Home Care provider that best meets your needs they must provide you with a Home Care Agreement.

    A Home Care Agreement is a legal document that sets out the details of what your package provides, who will provide the services,  how much they will cost and how much of that is covered by your In-Home Care package.

    Your In-Home Care provider must work with you to identify your goals and design an In-Home Care Plan to help you reach those goals.
  5. Begin receiving In-Home Care
    Once you have entered into a Home Care Agreement and have an agreed In-Home Care Plan your services can begin.

    Your In-Home Care Plan must be reviewed at least once every 12 months to make sure the care and services you receive still meet your needs. You can ask for a review of your In-Home Care Plan at any time if your care needs change.

We appreciate that this can be an overwhelming time so the friendly staff at Bundaleer are only too happy to assist you in any way they can. Call us on   (02) 6585 2811 to let us know how we can help.

In-Home Care Packages

The Australian Government’s In-Home Care packages program has been designed to help you live independently in the comfort of your own home for as long as possible.

There are four levels of In-Home Care packages. A professional ACAT Assessor will work with you to find out if an In-Home Care package is the right service for you. (ACAT stands for Aged Care Assessment Team).

The four package levels are structured as follows:

  • Level 1 supports people with BASIC CARE NEEDS
  • Level 2 supports people with LOW-LEVEL CARE NEEDS
  • Level 3 supports people with INTERMEDIATE CARE NEEDS
  • Level 4 supports people with HIGH LEVEL CARE NEEDS

Each level of In-Home Care package is offered a different subsidy amount by the Federal Government, which is paid to the approved In-Home Care provider that you have selected.

Fee-For-Service

Some providers, including Bundaleer, also offer In-Home Care solutions to people who don’t hold a Government subsidised In-Home Care package, but still require a degree of help to live independently in their own home.

The “Fee-For-Service” In-Home Care program is just like eating from an ‘A La Carte’ restaurant. A client simply makes their selections from a service providers In-Home Care Menu and they only pay for the services they order.

In-Home Care Services Menu.pdf

We appreciate that this can be an overwhelming time so the friendly staff at Bundaleer are only too happy to assist you in any way they can. Call us on   (02) 6585 2811 to let us know how we can help. Alternatively, you can contact My Aged Care direct on 1800 200 422 or visit www.myagedcare.gov.au

VISIT MY AGED CARE WEBSITE

Eligibility

The Australian Government’s In-Home Care packages program has been designed to help you live independently in the comfort of your own home for as long as possible. 

To be eligible for an In-Home Care package you must first be assessed by a professional ACAT assessor to find out if an In-Home Care package is the right service for you.

More information about ACAT Assessments can be found here >>

Costs

The Australian Government subsides a range of Aged Care in Australia. If your personal circumstances allow, it is expected that you will contribute to the cost of your care. Fees are set by the Commonwealth Department of Social Services following a financial assessment on each resident by Centrelink or the Department of Veterans Affairs.

Any fees and eligibility for subsidies will be discussed and agreed upon with your service provider before you receive the relevant services.

See the complete list of Bundaleer In-Home Care services and Costs (download pdf)

What types of fees are there?

There are two types of fees that you can expect to pay.

  1. A basic daily fee  - which you may be asked to contribute to.
  2. An income-tested care fee – which is a required payment.

What is the basic daily fee?

The maximum basic daily fee is 17.5 percent of the single person rate of the basic Age Pension. This rate increases on March 20 and September 20 each year in line with changes to the Age Pension. This applies to each person receiving an In-Home Care package, even if you are part of a couple.

Calculating your fees

My Aged Care can give you more information about In-Home Care fees, as well as an estimate of your likely fees. Call the My Aged Care contact centre direct on 1800 200 422 or go to the My Aged Care website.

Fee-For-Service

Some providers, including Bundaleer, also offer In-Home Care solutions to people who don’t hold a Government subsidised In-Home Care package, but still require a degree of help to live independently in their own home.

The “Fee-For-Service” In-Home Care program is just like eating from an ‘A la Carte restaurant. A client simply makes their selections from a service provider In-Home Care Menu and they only pay for the services they order.

We appreciate that this can be an overwhelming time so the friendly staff at Bundaleer are only too happy to assist you in any way they can. Call us on   (02) 6585 2811 to let us know how we can help.

CONTACT US

Home Care Agreements explained

Once you have chosen an In-Home Care Provider that best meets your needs, they must provide you with a Home Care Agreement. 

A Home Care Agreement is a legal agreement between you and your service provider that sets out exactly what your package will provide, who will provide the services and most importantly how much they will cost. It is important to remember that you and the service provider are entering into a Home Care Agreement as equal partners.

Your service provider must give you a copy of the Charter of Care Recipients’ Rights and Responsibilities – which sets out the expectations for you and your service provider.

Your service provider must work with you to design an In-Home Care Plan based on your needs and provide you with an individual budget setting out the total funds available in your package and how they will be used. Your Home Care Agreement must be signed before your In-Home Care Package services can start.

All you need to know about In-Home Care Agreements (download pdf)

Changing Providers

Did you know that you have the freedom to change your In-Home Care package provider at any time?

You might want to change providers if you move to another area, if you’re after a better fit or require a particular service that your current provider doesn’t offer.

Before you make the decision to change providers please make sure that you check your Home Care Agreement so you understand any conditions regarding notice periods and exit amounts.

Researching new Providers

You can find a new In-Home Care package provider by using the service finder at the My Aged Care website or by calling My Aged Care direct on 1800 200 422.

Make sure that you compare each provider’s fees with those of your current In-Home Care provider for items such as Administration of your package and Case Management.

Once you have found a new Provider, you will need to contact My Aged Care to re-activate your referral code. You will also need this referral code to give to your new provider, before you can start receiving their services.

When you have agreed on an end date with your current provider, you have 56 days from the end date to enter into a Home Care Agreement with a new provider. If you do not enter into a Home Care Agreement by this time, your In-Home Care package will be withdrawn and you will not be able to use your referral code.

It is also important to remember that the start date with your new provider must be after the end date you have agreed with your old provider and the dates cannot overlap.

For help see the changing providers checklist (download pdf)

Moving unspent funds

If you choose to move your In-Home Care package to another provider, any unspent funds in your In-Home Care package budget (after all expenses and fees have been paid) will move with you to your new In-Home Care provider. Your old service provider will give you a statement showing you the amount of unspent funds that will be transferred to your new service provider.

If your old service provider has included an exit amount in your Home Care Agreement this amount will be deducted from the unspent funds to be transferred to your new Service Provider. If you do not have any unspent funds, the old Service Provider cannot charge you the exit amount. If your unspent funds amount is less than the agreed exit amount, the old service provider can retain the unspent funds amount. The rest of the exit amount cannot be treated as a debt.

Rights and responsibilities

You and your In-Home Care Package Service Provider have rights and responsibilities under the Charter of Care Recipients’ Rights and Responsibilities for In-Home Care.

Your service provider must give you a copy of the Charter and deliver your services in a way that meets the In-Home Care Common Standards. You can ask your service provider for a copy of the Charter of Rights and Responsibilities for In-Home Care and the In-Home Care Common Standards. These documents list the Australian Government’s service delivery expectations for approved providers of In-Home Care.

We appreciate that this can be an overwhelming time so the friendly staff at Bundaleer are only too happy to assist you in any way they can. Call us on   (02) 6585 2811 to let us know how we can help.

CONTACT US

Facts about ACAT Assessments

Because the Australian Government subsidises a large range of Aged Care in Australia, before you can move into any subsidised Aged Care Facility or receive any In-Home Care you will need to have a comprehensive assessment to determine the level of care you need.

This comprehensive assessment is undertaken by an Aged Care Assessment Team (ACAT) and is usually referred to as an ACAT Assessment.

9 facts you should know about ACAT Assessments (download pdf)

We appreciate that this can be an overwhelming time so the friendly staff at Bundaleer are only too happy to assist you in any way they can. Call us on   (02) 6585 2811 to let us know how we can help.

CONTACT US

Resources

Links

Frequently asked questions 

We understand that you may have many questions about options that are available.

We’re here to help and would be happy to talk to you about all the options and what needs to happen next. Start the conversation today on (02) 6585 2811.

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